SHIPPING POLICY

Above the Clouds Extracts – Shipping Policy and Refunds

Shipping Policy

At Above the Clouds Extracts, we aim to provide fast, secure, and reliable shipping to ensure your products reach you in perfect condition.

  • Processing Time: Orders are processed within 1-2 business days. Orders placed after 12 PM will be processed the next business day. Please note that orders are not processed or shipped on weekends and holidays.
  • Shipping Options: We offer multiple shipping options depending on your location, including standard and expedited shipping. The estimated delivery time will vary based on the selected shipping method at checkout.
  • Shipping Confirmation and Tracking: Once your order has been processed and shipped, you will receive a confirmation email with tracking information. This will allow you to monitor your package’s journey right to your doorstep.
  • Shipping Costs: Shipping fees are calculated at checkout based on the total weight and destination of the package. Free shipping is available on select orders depending on promotions or minimum purchase requirements.
  • Damaged or Lost Shipments: If your package arrives damaged or is lost during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution.

Refund Policy

Customer satisfaction is our priority at Above the Clouds Extracts. If for any reason you are not satisfied with your purchase, please review our refund policy below:

  • Eligibility for Refunds: Refunds are only available for unopened and unused products returned within 14 days of delivery. All returned items must be in their original packaging and condition.
  • Return Process: To initiate a return, please contact our customer support team with your order number and reason for the return. We will provide you with return instructions. The customer is responsible for return shipping costs.
  • Refund Processing: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

Thank you for choosing Above the Clouds Extracts. If you have any questions about our shipping or refund policies, please feel free to contact us!